SIAM WORKSHOP

DURATION 2 DAYS

PRE-REQUISITE

Knowledge of IT Service Management terminology is recommended

TARGET AUDIENCE

IT experts/Business directors/Business process proprietors/Managers/Team pioneers/Service fashioners/Supervisory staff/IT designers/IT organizers/IT security administrators/IT advisors/IT review supervisors/ITSM coaches/Chief Strategy Officers (CSOs)/Chief Information Officers (CIOs)/Chief Technical Officers (CTOs)/Service Managers/Service Provider Portfolio Strategists/Leads/Managers (for example Procedure Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers)/Service Architects/Process Architect/Business Change Practitioners and Organizational Change Practitioners.

WORKSHOP OUTLINE

INTRODUCTION TO SERVICE INTEGRATION AND MANAGEMENT

• SIAM fundamentals
• SIAM methodology and the various structures suggested for the service integrator layer.

SERVICE INTEGRATION AND MANAGEMENT IMPLEMENTATION ROADMAP

• SIAM implementation key stages and explain the main objectives and activities of these stages.
• SERVICE INTEGRATION AND MANAGEMENT ROLES AND RESPONSIBILITIES
• Different SIAM roles and their responsibilities

SERVICE INTEGRATION AND MANAGEMENT PRACTICES

Different practices of SIAM

PROCESSES TO SUPPORT SERVICE INTEGRATION AND MANAGEMENT

• Processes in a SIAM ecosystem
• SIAM considerations of the main processes that support Service Integration and Management.

SERVICE INTEGRATION AND MANAGEMENT CHALLENGES AND RISKS

Main challenges within a SIAM ecosystem, their associated risks and potential mitigation

SERVICE INTEGRATION AND MANAGEMENT AND OTHER PRACTICES

Importance of other practices to SIAM.