ISO 2000 ITSM LI:

ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS). This intensive training certification course helps you acquire thorough knowledge of IT Service Management Systems best practices and contributes to improve organization’s IT processes, services, performance and effectiveness continually.

Course Objectives :

• Various standards such as ISO/IEC 20000-1 and ISO/IEC 20000-2 and regulatory framework
• Core fundamentals of implementing and management of ITSMS, methodologies and approaches
• Interpreting the requirements of ISO/IEC 20000-1 specifically from an organization’s perspective
• Supporting an organization in planning, implementing, managing, monitoring and maintaining an ITSMS efficiently
• Best practices of IT Service Management System

Exam Information

• Certification Name : PECB Certified Lead Implementer
• Test Format : Essay type: Short and long questions
• Number of Questions : 12
• Test Duration : 3 Hours
• Passing Score : 70%